In hospitality, it was one of the first things I learned… Ok, maybe the second. The first was that if I wanted to have every weekend and holiday off, I needed a new career. The second thing was, ‘I don’t know.’ Verbatim. Often times, it’s followed with a “…, but let me check.”
As a new employee, you come in as the green and malleable rookie. You go through your training and then you are left to fend for yourself. Sink or swim. Thankfully, most times you are given floaties (a.k.a. your trainer). You start to gain your confidence, and then a guest asks you a question that leaves you dumbfounded and you have to utter those three words. Of course, you don’t know! You just got there.